Contact
Contact Us
Questions about a bag, an order, delivery, or a return, get in touch and we will help. This page has all of our contact details, plus the delivery and returns information customers ask us about most.
support@veyden.store
Email is the quickest way to reach us. If your question is about an order, please include your order number so we can find it straight away. We read every message ourselves and reply in the order messages come in.
Phone
+1 516-792-9459
If we miss your call, email us and we will reply as soon as we can.
Address
18 Phila Street
Saratoga Springs, New York 12866
United States
Order Cut-off and Delivery Times
Order cut-off time: 5:00 PM (GMT-05:00). Orders placed after the cut-off time, or on weekends and holidays, begin processing on the next business day.
Processing time: 1 to 2 business days
Transit time: 6 to 8 business days
Total delivery time: 7 to 10 business days from the day you order
Shipping is FREE on all orders within the United States, with no minimum order amount. At the moment we ship within the United States only. Full details are in our Shipping Policy.
Tracking Your Order
When your order ships, we email you a tracking number. You can follow your parcel on our Track Your Order page, or on the carrier's website using the same number. If your tracking has not moved for several days, email us and we will follow up with the carrier for you.
Returns and Refunds
You have 30 days from delivery to return a bag, as long as it is unused and in the condition it arrived in, with its tags and packaging. Please do not send a return to us without emailing first. We will confirm the steps and the return address so your refund is not delayed. Once we receive and check your return, your refund goes back to your original payment method and usually takes 5 to 10 business days to show in your account. Full details are in our Return & Refund Policy.
More Answers
Many common questions are answered on our FAQs page. If your question is not covered there, email us at support@veyden.store and we will help.