Refund policy
Return & Refund Policy
At Veyden, we want you to be happy with your bag when it arrives. If it is not right for you, our return and refund policy is outlined below.
1. Return Window
You have 30 days from the date your order is delivered to initiate a return. If 30 days have passed since your delivery date, unfortunately we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The bag must be unused, unmarked, and in the exact same condition that you received it.
The bag must be in its original packaging, with any tags, dust bag, or packaging that came with it.
You must provide a receipt or proof of purchase (your order number is enough).
3. Return Shipping & Restocking Fees
Restocking fee: We do not charge any restocking fees for returns.
Return shipping costs: Customers are responsible for paying the return shipping costs, unless the item arrived damaged or we sent the wrong item. In those cases, we cover the return postage. We recommend using a trackable shipping service, as we can only refund items we actually receive.
4. How to Initiate a Return
To start a return, please email us at support@veyden.store with your order number and tell us which bag you are sending back. Please wait for our reply before posting anything. We will confirm the return address (18 Phila Street, Saratoga Springs, New York 12866, United States) and the steps. Items sent back to us without first requesting a return may not be accepted. Pack the bag carefully so it is not creased or scratched in the post.
5. Refund Process
Once your return is received and inspected, we will email you to confirm that we have received it and whether your refund is approved.
If approved, your refund will be applied to your original method of payment. It usually takes 5 to 10 business days after we receive the bag for the money to show back in your account. The exact timing depends on your bank.
Shipping on your original order was free, so there is no shipping charge to deduct from your refund.
Late or missing refunds: first check your bank account again, then contact your card company and your bank, as a refund can take some time to be officially posted. If you have done all of this and still have not received it, contact us at support@veyden.store.
6. Exchanges
If you would like a different bag instead, return the first one for a refund using the steps above and place a new order for the one you want. That is quicker and simpler than holding stock aside. If your bag arrived defective or damaged, we will replace it with the same item. See the next section.
7. Damaged, Faulty, or Wrong Items
If your bag arrives damaged or faulty, or we sent the wrong item, email us within 7 days of delivery with a photo. We will offer a replacement or a full refund, and we will cover the return postage. You should never be out of pocket for a mistake that happened on our side.
8. Cancellations
If you change your mind shortly after ordering, email us as quickly as you can. If your order has not been packed yet, we will cancel it and refund you in full. If it has already shipped, it becomes a normal return once it arrives.
9. Contact Us for Returns
Email: support@veyden.store
Phone: +1 516-792-9459
Address: 18 Phila Street, Saratoga Springs, New York 12866, United States