Shipping policy
Shipping & Delivery Policy
Welcome to Veyden. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms below.
1. Shipping Destinations & Costs
We ship to addresses within the United States only. At this time, we do not ship outside the USA.
Standard Shipping: FREE on all orders, with total delivery in 7 to 10 business days
Shipping is free for every order delivered within the United States. There is no minimum order amount. No shipping cost is added at checkout, and we never add shipping charges after an order is placed.
2. Delivery Times
Order Cut-off Time: 5:00 PM (GMT-05:00)
Order Processing Time: 1 to 2 business days (Monday to Friday). Orders placed after the cut-off time or on weekends/holidays will begin processing the next business day.
Transit Time: 6 to 8 business days (Monday to Friday)
Total Estimated Delivery Time: 7 to 10 business days from the time your order is placed
All times above are counted in business days (Monday to Friday, not counting US public holidays). Weather, carrier backlogs, and busy holiday periods can slow deliveries down. If your tracking has not moved for several days, write to us and we will follow up with the carrier for you.
3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to follow your package's progress. Please allow up to 24 hours for the tracking information to update in the carrier's system.
4. Address Changes & Incorrect Information
Please make sure your shipping address is entered correctly at checkout. We cannot change the shipping address once an order has been handed over to the carrier. If you notice a mistake in your address, email us immediately. If the order has not been handed over yet, we will fix it.
5. Lost, Stolen, or Damaged Packages
Damaged items: If your bag arrives damaged, or we sent the wrong bag, please contact us within 7 days of delivery at support@veyden.store with photos of what arrived. We will sort it out with a replacement or a refund, and you will not have to pay to return an item that was our mistake.
Lost or stolen packages: If your tracking shows your package was delivered but you have not received it, please first check with neighbours or your local post office. If you still cannot find it, contact us and we will help you open an investigation with the carrier.
6. Contact Us for Shipping Inquiries
For any questions related to your shipment, please reach out to us:
Email: support@veyden.store
Phone: +1 516-792-9459
Address: 18 Phila Street, Saratoga Springs, New York 12866, United States